At AKWAABACUPIFY.COM, we are committed to delivering your orders quickly and safely. Please read our shipping and return policy carefully to understand how we process, ship, and handle returns.

Domestic shipping (within Ghana)
We aim to dispatch all orders within 1-3 business days. delivery across Ghana typically takes between 3-7 business days depending on your location. you will receive tracking details via email once your order is shipped.

International shipping policy
We are pleased to offer international shipping to many countries worldwide. Please note the following:

International shipping charges
Additional shipping fees will apply to orders shipped outside of our domestic region. These charges vary based on destination, weight, and shipping method selected at checkout.

Customs, duties, and taxes
Your order may be subject to import duties and taxes, which are imposed once a shipment reaches your country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

Delivery time
International shipments may take longer to arrive, depending on your location and local customs processing times. The estimated delivery time will be provided at checkout, but please allow extra time during peak seasons or unforeseen delays.

Order tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our courier partner’s website.

Return policy
Your satisfaction is important to us. If you are not happy with your purchase, you may return eligible items within 7 days of delivery.

Return conditions
Items must be unused, undamaged, and in original packaging
Proof of purchase must be included
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect

Non-returnable items
personalized or custom-made items
items on sale or clearance
opened or used items (unless defective)

Refund process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-10 business days.

Contact us
 For shipping or return inquiries, please contact our support team at: Email: support@akwaabacupify.africa